Last updated: January 15, 2026

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better experience by remembering your preferences, analyzing traffic patterns, and enabling certain functionalities.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable core features like page navigation and access to secure areas. The website cannot function without these cookies.

Analytics Cookies

We use analytics cookies (such as Google Analytics) to understand how visitors interact with our website. This data helps us improve our site structure, content, and user experience. All data is anonymized.

Marketing Cookies

These cookies track your browsing activity to deliver relevant advertisements. They may be set by our advertising partners and used to build a profile of your interests.

Functionality Cookies

These cookies remember your preferences (such as language or region) to provide a more personalized experience.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website.

Contact Us

If you have questions about our cookie policy, please contact us at [email protected].

Last updated: January 15, 2026

1. Acceptance of Terms

By accessing and using the PlayField website (playfield-store.eu), you accept and agree to be bound by these Terms of Use. If you do not agree, please do not use our website.

2. Use of Website

You agree to use this website only for lawful purposes. You may not use the site in any way that could damage, disable, or impair the website or interfere with other users' enjoyment.

3. Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that all information is error-free. We reserve the right to correct errors and update information without prior notice.

4. Pricing & Payment

All prices are displayed in Euros (€) and include VAT where applicable. We reserve the right to change prices at any time. Payment is processed securely through our third-party payment providers.

5. Intellectual Property

All content on this website — including text, images, logos, and design — is the property of PlayField and is protected by copyright laws. You may not reproduce, distribute, or modify any content without our written permission.

6. Limitation of Liability

PlayField shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products purchased through the website.

7. Governing Law

These terms are governed by the laws of the Federal Republic of Germany. Any disputes shall be resolved in the courts of Munich, Germany.

8. Changes to Terms

We may update these terms from time to time. Continued use of the website after changes constitutes acceptance of the new terms.

Last updated: January 15, 2026

1. Information We Collect

We collect information you provide directly, such as your name, email address, phone number, and shipping address when you place an order or fill out a contact form. We also collect usage data automatically through cookies and analytics tools.

2. How We Use Your Information

• To process and fulfil your orders
• To communicate with you about your orders and inquiries
• To send promotional materials (with your consent)
• To improve our website and services
• To comply with legal obligations

3. Data Sharing

We do not sell your personal data. We may share information with trusted third-party service providers (payment processors, shipping companies) solely to fulfil our services to you. All partners are GDPR-compliant.

4. Data Security

We implement industry-standard security measures including SSL encryption, secure payment processing, and regular security audits to protect your personal information.

5. Your Rights (GDPR)

Under the General Data Protection Regulation, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data
• Object to data processing
• Data portability
• Withdraw consent at any time

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time.

7. Contact

For privacy-related inquiries, contact our Data Protection Officer at [email protected].

Delivery Information

Shipping Zones & Timeframes

• Germany: 2–4 business days — FREE on orders over €50, otherwise €4.99
• EU Countries: 4–7 business days — FREE on orders over €75, otherwise €9.99
• UK, Switzerland, Norway: 5–10 business days — €14.99 flat rate

Express Shipping

Need it fast? Express shipping is available for an additional €12.99 (Germany: next business day) or €19.99 (EU: 2–3 business days).

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. You can track your package in real-time through our shipping partner's portal.

Returns & Refunds

14-Day Return Policy

Not happy with your purchase? No problem. You have 14 days from the delivery date to return any item for a full refund.

Return Conditions

• Items must be in their original, unopened packaging
• Products must be unused and in resalable condition
• Sale items can be returned for store credit only
• Return shipping costs are covered by PlayField for defective items

How to Return

• Contact our support team via email or the contact form
• Receive a prepaid return label (for eligible returns)
• Pack the item securely and drop it off at any DHL/DPD location
• Refund processed within 5 business days of receiving the item

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours with photos of the damage. We'll arrange a free replacement or full refund immediately.